Short, honest answers.

Yes. Google has strict policies about how businesses collect reviews: no review gating, no incentives and no fake reviews (Google’s review policy). FreshStarz is designed around them. Every customer sees the same two equal buttons, “Post on Google” and “Private note to owner,” whatever rating they give. We never hide or delay the Google button based on a rating, we don’t offer rewards for reviews, and we never ask for 5 stars.

No. Review gating means showing the Google button only to happy customers, or steering unhappy ones away from it. FreshStarz doesn’t do this, and there’s no setting to turn it on.

No, and you shouldn’t either. Google doesn’t allow discounts, gifts or other rewards in exchange for reviews.

No. Every customer gets the same page with the same optional star rating and the same two buttons. You can’t pre-fill a rating or change the page based on how someone rates the job.

No. That’s called review gating, and Google penalizes it. FreshStarz is built so that every customer gets the same page.

You get an instant alert, so you can follow up while you can still fix the problem. The customer still sees both buttons and can post on Google if they choose.

No. It stays private and only you see it. A public review happens only if the customer chooses “Post on Google” and writes it there.

We can’t promise that. Many happy customers simply forget to leave a review. FreshStarz makes asking easy and consistent. What they write is up to them.

No. It works the same whether you have no reviews yet, a few dozen, or hundreds. Newer businesses use it to start getting reviews. Established ones use it to keep recent reviews coming in.

No. It’s one web page that works on any phone.

Yes, when the rules are followed. Canada’s anti-spam law (CASL) generally lets you message someone who bought from you in the past 2 years. Every message names your business and includes an easy way to opt out. STOP replies are handled automatically.

No. FreshStarz drafts a reply to each Google review, and you read, edit and approve every one before it goes on Google. Nothing posts on its own.

Yes. You can edit, approve or skip every draft, and turn drafts off anytime. The drafts learn from how you edit and write your replies, so the more you edit, the more they sound like you.

No. Signing up is free. If we ever offer an optional, refundable deposit, you can say no.

Yes. There’s no contract. You can cancel anytime, and you can ask us to take you off our email list at any time.

We’re building it. We’ll launch in Ontario, then across Canada, and email everyone on the list when it’s ready.

We use what you type into the sign-up form to tell you about FreshStarz. We never sell or share your details. You can ask us to see, change or delete them at any time. Read our privacy policy.

Write to hello@freshstarz.com. A real person reads it.